What Our Customers Are Saying
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Dr Hendrik Lau
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This is the 2nd bike Ive bought from Keifer, and the 3rd including my husbands. Its kind of a no-brainer to go back to the salesman who does you right. Im grateful for how well I was treated once again, especially as a woman purchasing a bike, and extremely pleased with the entire transaction as well as my new bike !!If youre in the market for a bike yall go see my friend, Keifer, and tell him I sent you, you wont regret it!
Jess Collier -
Just wanted to give them a shout-out my bike messed up few days before a prepaid trip out west for a bike rally and they got it fixed in one day. Great customer service. Been there multiple times and they always do great work.
Zack Hatfield -
On our recent trip from South Carolina to Galveston, we had a couple of issues.First, we had a bike break down on the Calcasieu Bridge in Lake Charles Louisiana which we later learned caused a ten-mile traffic jam on I-10. We called a motorcycle hauler to take the bike to Lake Charles Harley Davidson.Now, we arrived at 5:15pm and they were scheduled to close at 6:00pm. I figured we would be looking for a hotel and spending the night, but the folks at Lake Charles HD got right on the repair and had us out of there and on the road within the hour. They quickly installed a new shifter and shaft, and a new clutch assembly. Those folks went out of their way to render assistance and they deserve to be recognized.A BIG thank you to Lake Charles HD, you are appreciated!We hopped on our bikes and rode hard to Orange Texas where we exited I-10 due to construction on down the highway. There was a huge pothole on the exit ramp which one of our bikes hit causing a broken rim. We were stuck again.One of our Greenwood BFC members contacted a local BFC Chapter Elder in Texas, and he assisted in getting us in contact with several local motorcycle shops and Beaumont HD. Since it was late, we grabbed a hotel.The next morning, Cowboy Harley Davidson in Beaumont TX had a truck to us by 9:00am. While they did not have the wheel we needed in stock, they did have a used bike with a matching wheel. They took the wheel off the bike and repaired ours. They did not have to do that, but they did. The folks at Cowboy HD deserve to be recognized as well.A BIG thank you to Cowboy HD in Beaumont TX, you are appreciated!While I see folks beating up on Harley dealers all the time, I have been in literally hundreds of HD dealers around the Country and in Canada and I have always had a great experience!Lake Charles HD and Cowboy HD are top notch in my book and if you have the opportunity, go visit them.Thanks!
Dennis Reynolds -
Nice selection of new and used bikes. Very friendly and knowledgeable staff. That have lots of events scheduled thru out the year!
Eric Funk -
My wife and I have purchased 4 Harleys here and we'll buy oue next one's here soon. Road Glide CVO or Ultra Limited CVO? Go big or go home ...
Brian Neuenfeldt -
The staff was very helpful and friendly. The salesman was in constant contact with me throught my purchase and made the process easy and comfortable.
david hancock -
Great people to deal and my salesman Phillip even followed me home ,so I could ride my new Harley , and gave me a ride back to pick up my truck.... All after hours on a Saturday , even tho he has a life , lol... Will definitely be back
Duke Bourassa -
They did exactly what i asked them to do to my 2014 xl883n-iron. I would give credit to Jeremy the service manager. Or id give it to that young man at the service desk, but all the glory i see belongs to The Lord. Thanks to the man that laid hands on my bike for giving me the ride home that i asked for! Can't wait to get approved on a CVO!
Scottie Schwartz SLS2 -
Great group of people! Long story short....Broke down 30 minutes outside Beaumont. Service Manager Jeremy had me picked up within an hour. Technician diagnosed a bad clutch, unfortunately parts not available until the following week. Jeremy suggested I speak with the GM for options. General Manager Richard came out and introduced himself. He told me they were not going to leave me stranded in Beaumont. He offered me a loaner Road Glide at no charge. He also noticed I was eyeing a new 19' Street Glide CVO on the floor. He ended up making me a deal I could not walk away from on the new Street Glide CVO!An unfortunate break down turned into happy day with a very satisfied customer and a beautiful new bike. Very classy move to offer me a loaner biker! These guys went above and beyond my expectations. A special shout out to Jeremy, Keifer, Patrick, Jeremiah and Richard for exceptional customer service and professionalism. Job well done!
Phil Musial
Wow, what a dealership. Ver very friendly personnel. They checked my bike for tire pressure and gave me a free oil refill. That's service. I am amazed. Internally the dealership is one of the most beautiful I have ever seen. Numerous historic bikes.